POLICY OVERVIEW
At KAKICLAY, we strive to ensure your satisfaction with our home fitness equipment. This refund policy outlines the terms, procedures, and guidelines for returns, refunds, and exchanges to provide a transparent and efficient experience for our customers.
1. Return Eligibility & Timeframe
- You may request a return within 30 days of your purchase date. To initiate the process, you must provide a valid order number and proof of purchase (e.g., order confirmation email, receipt, or invoice).
- All returned items must be in new, unused condition, with original packaging, accessories, and barcodes intact. Items showing signs of wear, damage, or improper use will not be accepted.
- Returns of products purchased through unauthorized third-party sellers (not directly from www.kakiclay.us) will not be processed.
2. Refund Procedures & Conditions
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Non-defective items: If you are returning an item that is not defective or damaged, you are responsible for all return shipping costs. Additionally, the original shipping fee paid at checkout will be deducted from your refund amount.
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Defective or damaged items: For returns due to manufacturing defects, shipping damage, or other product issues, please email our support team at support@kakiclay.us with clear images (JPEG format preferred) showing the issue. If your claim is approved, we will provide a prepaid return shipping label to cover return costs.
- Refunds will only be issued to the original payment method used for the purchase. Processing times vary by payment provider; please allow 3–10 business days for your bank to complete the refund.
- Shipping charges (original or return) are non-refundable, unless the return is due to our error (e.g., incorrect item shipped, confirmed manufacturing defect).
- Refund amounts may be adjusted based on the condition of the returned item (e.g., partial deductions for items missing packaging or accessories) or the nature of your claim.
3. Exchange Policy
- Exchanges are accepted within 14 days of your purchase date.
- To qualify for an exchange, the requested item must:
- Be of equal value to the original product.
- Be in stock at the time of your request.
- Meet the same condition requirements as returns (new, unused, with original packaging and barcodes).
- When submitting an exchange request, please include the following details in your notes:
- Model number of the desired item
- Exact color
- UPC (from the product listing or original packaging)
- Once we receive and inspect your returned item, we will ship the exchanged product as soon as possible.
4. How to Submit a Return or Exchange Request
- All return or exchange requests must be submitted using the same email address and order number used during checkout.
- Send your request to support@kakiclay.us with the subject line: “Return Request – [Your Order Number]” or “Exchange Request – [Your Order Number].”
- Include your proof of purchase, reason for return/exchange, and (for defective items) clear images of the issue. Our team will review your request and provide step-by-step instructions within 1–2 business days.
5. Third-Party Platform Purchases
For products purchased through approved third-party sellers (e.g., Amazon), return and exchange procedures may differ from this policy. Please refer to the specific return guidelines of the platform or seller. For assistance, contact our support team at support@kakiclay.us.
6. Final Notes
- We reserve the right to refuse returns or exchanges that do not meet the criteria outlined in this policy.
- For questions about your return status or refund processing, contact us at support@kakiclay.us.
RETURN POLICY AMAZON AND THIRD PARTY AUTHORIZED SELLERS
· Amazon
When you order our products from Amazon, please contact their customer service since all billing orders are separate from our website and we are not able to make any refund adjustment using the 17- digit order number.
Contact customer service at
+1(678)361-6489 or https://www.amazon.com/contact-us.
· Third Party Authorized Sellers
Orders from third party authorized sellers or business customers to third party sellers are responsible for their returns-refunds.
Thank you for choosing KAKICLAY. We appreciate your trust in our products and are committed to resolving any issues promptly.
